Our Practices in Action
Supporting People and Communities
- Monthly staff training covering chemical safety, hazardous waste management, and best cleaning practices
- Active Health & Safety Committee overseeing workplace wellness and regulatory compliance
- Fair wages and accessible employment practices for all team members
- Customer education: Tips for residents and managers to maintain sustainable standards
Monthly training sessions—known as The Pro Care—are conducted to address topics such as:
Safe chemical handling and cleaning best practices
Hazardous waste management, sharps safety, and ladder use
Emergency response readiness
Ergonomics, repetitive task prevention, and mental health awareness
Conflict resolution and effective communication
Customer service excellence
All employees also complete WHMIS and other mandatory government safety programs.
Workplace health and safety remain a priority. ProCare has maintained a formal Health & Safety Policy for many years, supported by an active Health & Safety Committee. We are proud of our excellent track record in this area.
We are equally dedicated to accessibility and inclusivity. Our Accessible Customer Service Plan ensures that we serve clients of all abilities with professionalism and care. Furthermore, we believe in supporting our employees with fair, livable wages, reinforcing our core value of investing in people.
Sustainability in Action
- ProCare continuously evaluates its environmental impact and implements measures to reduce it. Current initiatives include:
- Deploying commercial-grade vacuums equipped with HEPA and exhaust filters to improve indoor air quality.
- Replacing disposable paper towels with reusable microfiber cloths.
- Purchasing cleaning products in bulk and using refillable containers to reduce plastic waste.
- Operating auto-scrubbing equipment designed to use less water without compromising performance.
- Investing in heated extraction carpet cleaning systems that require fewer chemicals and less water.
- Minimizing reliance on consumable products such as paper towels and disposable containers.
- Reducing water and energy consumption through efficient equipment and practices.
- Lowering emissions from company vehicles by improving fleet management.
- Transitioning away from traditional chemical cleaning solutions to more sustainable alternatives.